Refund Policy

1. Overview

MysticSage offers two types of paid products: one-time AI-generated reports (for example the Detailed Report at $4.99) and recurring subscriptions (Mystic Plus at $19/month). This policy explains when and how refunds are issued. All payments are processed securely through PayPal.

2. Subscriptions (Mystic Plus)

Subscriptions renew automatically every month until cancelled. Cancel anytime from your account page after signing in; if you prefer, you can also email mountain0342@gmail.com from the address used for payment. Access continues until the end of the current billing period after cancellation. If you are charged and did not intend to renew, email us within 7 days of the charge for a full refund of that billing period.

3. One-time Reports

Because reports are personalized digital content generated on purchase, they are generally non-refundable once delivered. If you did not receive your report due to a technical error, or it failed to generate, contact us and we will re-deliver the report or issue a refund.

4. How to Request a Refund

Email mountain0342@gmail.com with your PayPal transaction ID and the email address used for the purchase. We respond within 2 business days.

5. Processing Time

Approved refunds are returned to the original PayPal account within 5 to 10 business days.

6. Non-refundable

Successfully delivered personalized reports, and purchases made more than 30 days ago (except qualifying subscription charges as noted above), are not eligible for refund. Abuse of the refund process may result in account termination.

7. Contact

Questions about refunds? Email mountain0342@gmail.com or visit our Contact page. See also our Terms of Service and Pricing.